IntroductionsThe aim of this study was to demonstrate the impact of individualized nursing care on patient satisfaction and trust in nurses through structural equation modelling in patients receiving treatment in internal clinics.MethodsThe study is a descriptive, exploratory and cross-sectional research conducted with patients receiving treatment in the internal admission services of an educational research hospital between January and April 2023. According to sample calculations, it was determined that a minimum of 238 patients needed to be included in the study, and 286 patients who met the inclusion criteria and agreed to participate in the research formed the study sample. Data were collected using the 'Patient Identification Form', 'Individualized Care Scale-Patient Version', 'Newcastle Nursing Care Satisfaction Scale' and the 'Trust in Nurses Scale'.ResultsThe level of awareness of nursing actions supporting individuality was found to be 2.71 +/- 0.99, the level of perceiving individuality was 2.88 +/- 0.99, the average level of nursing care satisfaction measured 77.17 +/- 12.67 and the average level of trust in nurses was 21.92 +/- 3.04. It was determined that as patients' awareness of nursing actions supporting individuality and their perception of individuality in care increased, they remained more satisfied with their care and had greater trust in nurses.ConclusionsPatients who perceived receiving individualized care were found to have higher levels of patient satisfaction and trust in nurses. Additionally, it was observed that as participants' satisfaction with their care increased, their trust in nurses also increased. What is already known about this topic? It is known that personalized care, tailored to patients' unique habits and treatment needs, contributes to increased patient satisfaction. Investigating patients' care experiences is essential for healthcare providers to enhance healthcare services. The provision of personalized care increases the trust that patients place in nurses, and as a result, patients' adherence to treatment improves.What this paper adds? Personalized nursing care enhances knowledge about trust in nurses and patient satisfaction concepts. Patients receiving personalized care in internal clinics reported higher-than-average scores for patient satisfaction and trust in nurses. Patients who received personalized care expressed high levels of satisfaction with their care, and patients with high care satisfaction also have high levels of trust in nurses.The implications of this paper: Personalized care plays an effective role in enhancing the quality of nursing care, patient satisfaction and trust in nurses. Personalized care suggests contributing to patients feeling more understood and to the more effective delivery of healthcare services. The crucial role of the personalized care approach in improving the quality of nursing care and strengthening trust in nurses should be better understood. Healthcare institutions need to promote personalized care, provide education to nurses and support them in being more responsive to individual patient needs.
