Meeting needs: value chain collaboration in stabilisation and reconstruction operations

Purpose - From the perspective of value chains, the purpose of this paper is to analyse the organization of stabilization and reconstruction operations, most notably in Afghanistan, with the intention to improve the way the beneficiaries are involved. Design/methodology/approach - Case study: the paper first develops a theoretical framework that draws upon value chain literature. To gather empirical data fieldwork was done within the Dutch provincial reconstruction team (PRT) in Afghanistan. Methods that were used include interviews, participatory observation and desk study. Findings - In the value chain process six steps are identified: early warning, file and analysis, appraisal/qualification, assignment/management, execution and evaluation. Different categories of personnel (military, reservists, civilians) bring with them different backgrounds. This led to different opinions on who can be considered as the customer of the value chain. Moreover, personnel received different signals in the early warning step as to what needed to be done. From there on, different values and perspectives developed during the sequence of the various stages in the value chain that were not easily aligned. The formal structure of the work activities in the PRT was clear but did not match with the everyday reality. This showed another, much more fuzzy picture. Many mutual contacts were needed to overcome the coordination problems, but that required considerable additional efforts. Originality/value - The paper applies value chain literature to stabilization and reconstruction operations and focuses on the customers. It uses unique data and demonstrates the usefulness of a multidisciplinary approach.