Wayfinding: A Grounded Theory Study of the Information-Seeking Behavior of Constructors

This study examined how and why practitioners in the construction industry sought information in their routine work activities. A grounded theory method found the main concern of constructors is the ability to seek accurate information efficiently and effectively. A substantive theory termed wayfinding was developed through interviews with 24 constructors, which is applied using five strategies. These strategies include clarifying, confirming, sourcing, preparing, and managing risk. Strategies are adopted based on the intent and type of information being sought within perceived boundaries of time and accuracy required. Techniques used to implement these strategies include networking, branching/filtering, and cost-saving. The implementation of the strategies varied with experience, with novices using a more limited range of strategies and techniques than experienced constructors.