THE IMPLICATIONS OF TQM FOR RESEARCH-AND-DEVELOPMENT STRATEGY IN NEW-ZEALAND FIRMS

被引：4

作者：

FISHER, J

KIRK, C

TAYLOR, D

机构：

[1] Wilfrid Laurier University, Waterloo, Ont.

[2] University of Waikato, Hamilton

来源：

TECHNOVATION | 1995年 / 15卷 / 01期

关键词：

D O I：

10.1016/0166-4972(95)96607-U

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

This paper examines the suggestion that total quality management (TQM) is accepted and highly applicable to the research and development (R&D) function. It describes the results of a recent study of New Zealand firms, and examines their responses to questions relating to the incorporation of TQM in R&D departments, especially those covering competitive benchmarking, time-based competition, process simplification and performance evaluation. The results indicate a need for organizational and cultural changes in the management of R&D if TQM is to be applied and the quality and competitiveness of R&D activities improved.

引用

页码：1 / 9

页数：9

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