Innovation in Evolving Business Ecosystem: A Case Study of Information Technology-Based Future Health and Exercise Service

Technology and software-based service development is increasingly important in business or innovation ecosystems. This paper describes an evolution of such an ecosystem as part of a four-year collaboration with several companies and a research organization. Research was conducted on the ecosystem's functions, from the perspective of managing its members' innovation activities and changing roles. We discuss the methods and tools for supporting and facilitating service innovation activities in the ecosystem formation. We conclude that innovation ecosystems benefit from the aid of research organization and the tools and methods they can bring to help the evolution of the ecosystem.