Using Agent Technology for Company Knowledge Management

被引:3
|
作者
Yoon, Victoria [1 ]
Broome, Barbara [2 ]
Singh, Rahul [3 ]
Guimaraes, Tor [4 ]
机构
[1] Univ Maryland Baltimore Cty, Dept Informat Syst, Baltimore, MD 21228 USA
[2] Univ Maryland Baltimore Cty, Informat Syst, Baltimore, MD 21228 USA
[3] Univ North Carolina Greensboro, Informat Syst & Operat Management Dept, Greensboro, NC USA
[4] Tennessee Technol Univ, Excellence, Cookeville, TN 38505 USA
关键词
artificial intelligence; expert systems; intelligent agents; knowledge management; reverse mortgage; systems development;
D O I
10.4018/irmj.2005040105
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
Emerging agent-based systems offer a new means of effectively managing knowledge to address complex decision processes, thereby enabling solutions to many real problems that have heretofore appeared intractable. This article presents an overview of expert system and agent technologies, and shows the latter as a powerful extension of artificial intelligence for systems development. To illustrate, a system developed first using an expert system approach and then an agent-based approach is used to identify the strengths and weaknesses of the agent-based approach. Last, the practical implications of a company adoption of agent-based technology for systems development are addressed.
引用
收藏
页码:94 / 113
页数:20
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