A MANAGEMENT PERSPECTIVE ON INFORMATION-SERVICE VALUE

被引：0
|
作者：
BROADBENT, M
机构：
[1] Key Centre for Strategic Management, Graduate School of Management, University of Melbourne
来源：
ELECTRONIC LIBRARY | 1992年 / 10卷 / 06期
关键词：
D O I：
10.1108/eb045184
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
We provide good service to our users but management just does not understand. None of them have used the information centre to research anything. They don’t come near us.’ 'Information services are different. There is no way we can — or should have to — demonstrate our value in the same way as other parts of the business.’ ' Nobody ever tells us what is happening in the Department. It makes it very difficult for us to plan anything. © 1992, MCB UP Limited
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页码：323 / 324
页数：2
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