CONTRIBUTION OF THE ORGANIZATIONAL BEHAVIOR MANAGEMENT (OBM) TO THE TOTAL QUALITY MANAGEMENT (TQM)

被引：0

作者：

Vargas Halabi, Tomas

机构：

来源：

REVISTA COSTARRICENSE DE PSICOLOGIA | 2007年 / 26卷 / 39期

关键词：

OBM; TQM; quality management; performance management; behavior analysis;

D O I：

暂无

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

This ardele reviews the importance of the human factors in the Total Quality Management (TQM). It also considers the possible contribution of the Organizational Behavior Management (OBM) to the field of TQM. The author exposes the main concepts of TQM and OBM, and analyzes the possible areas where OBM could contribute to improve the application of TQM. Finally some ideas about the possible integrations of both approaches are presented.

引用

页码：35 / 42

页数：8

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