KEY OUTPUT INDICATORS IN PERFORMANCE EVALUATION OF RESEARCH-AND-DEVELOPMENT ORGANIZATIONS

This paper proposes a model of performance evaluation of Research and Development (R&D) organizations, which employs a macro index of Key Output Indicators (KOI) as a figure of merit. The KOI value is obtained by integration of indexes of performance of four stages of the R&D process: immediate, intermediate, preultimate, and ultimate. Multiple indicators (quantiative and qualitative) are used to construct the indexes. An illustrative application is shown for two federal R&D laboratories and an evaluative comparison is made between the laboratories. Benefits of the model include the focus on users and impactees and the composite aspect of the overall index. Managerial implications are discussed.