Labour market in the hospitality area: supply and demand of vacancies

The labor market in organizations is related to the supply and demand of job vacancies and tends to be a phenomenon involving a variety of internal and external factors in the organization. This involves organizational processes, such as attraction and selection of people who require constant training and development to ensure organizational efficiency and effectiveness. The objective of this research was to analyze the correlation between supply and demand of job vacancies in the sphere of action of accommodation facilities. To achieve the proposed objective, 16 organizations of the segment of Tourism in Santa Catarina State were studied. The research was characterized as quantitative, qualitative and exploratory. Data collection was conducted through a questionnaire with multiple choice questions submitted online. The supply and demand of jobs in the accommodation environment requires constant renewal in the processes of personnel management, since it identified the need for improvement in what concerns the attraction and selection processes of people and personnel planning. In addition, the Tourism segment lacks people with the conditions and qualifications needed for efficient operations and satisfactory level of quality.