CONFLICT MANAGEMENT IN THE WORK PLACE

Our sanitary system and our health organizations have confront the conflicts which have derived from the successive social and sanitary changes which have developed over the most recent decades. These new realities in the health fields oblige the professionals dedicated to them, the administrators of our organizations, the politicians, and society in general, as those who make use of the health services provided, to search for strategies and resources for the prevention, and transformation of those conflicts which can develop due to these situations, having as their final objective to preserve the basic principle of universal health care which is included in our Constitution. For this reason, the authors propose a profile for mediators in the health field, understanding that for me-clarion to really be useful, and to avoid or reduce "improper litigation" in our health system, values which belong to the culture of peace should be introduced into the culture o our health organizations. To that end, it is essential t count on not only professional mediators but also on a elenchus of natural mediators and informal mediators.