An Influence of Quality Management System for Improvement of Logistics Distribution

The aim of this publication was to examine the impact of the implementation of the requirements of ISO 9001 for process improvement distribution logistics. Empirical studies were carried out in September and October 2014 on a group of 17 companies with implemented and certified quality management system according to ISO 9001. The research tool was a questionnaire survey sent to management representatives (25 respondents) and warehouse workers (140 respondents). Based on the survey they were formulated following conclusions: standardized quality management systems in the greatest extent influence the strengthening of relationships in distribution channels and improve logistics customer service, through the development of procedures and work instructions workers make fewer mistakes in the process of distribution, ISO 9001 does not have a significant impact on the improvement of the physical flow of products.