EXPECTATIONS AND NORMS IN MODELS OF CONSUMER SATISFACTION

被引：434

|

作者：

CADOTTE, ER

WOODRUFF, RB

JENKINS, RL

机构：

来源：

JOURNAL OF MARKETING RESEARCH | 1987年 / 24卷 / 03期

关键词：

D O I：

10.2307/3151641

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

收藏

页码：305 / 314

页数：10

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