EXPERT-SYSTEMS - A SERVICE INDUSTRY EXIGENCY

被引：1
|
作者：
TIPERMAN, J
INMAN, RA
PICK, RA
机构：
来源：
INDUSTRIAL MANAGEMENT & DATA SYSTEMS | 1994年 / 94卷 / 01期
关键词：
EXPERT SYSTEMS; SERVICE INDUSTRY;
D O I：
10.1108/02635579410053334
中图分类号：
TP39 [计算机的应用];
学科分类号：
081203 ; 0835 ;
摘要：
The highly competitive service sector of the economy is important and growing. Expert systems can provide a competitive edge for companies in the service sector. Reasoning from examples in health care, education, financial services, transport and marketing, argues that expert systems can preserve and distribute knowledge, enhance standardization, improve service and reduce costs.
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页码：9 / 12
页数：4
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