GENERATIONAL CONFLICTS AT THE INDONESIAN PUBLIC SECTOR WORKPLACE FROM THE MILLENNIAL'S PERSPECTIVE

Conflicts in the workplace can occur due to differences among generations. In the context of public sector, it might be aggravated by bureaucracy system and the formal relation. This study explores the existence of conflicts caused by the differences between the young and the older generations. Data was gathered by using survey, FGDs and interviews. Participants are employees of The NADFC working at various locations, selected purposively. Completed data from 250 paper-based questionnaires was processed by SPSS Statistics using descriptive analysis and cross-tabulation. Result indicates that conflicts occur mainly due to the differences on technological mastery; orientation to change; and formal communication. Study also confirms the relations of the high intergenerational conflict to the job performance.