High commitment human resource management practices and employee service behaviour: Trust in management as mediator

被引：43

作者：

Rubel, Mohammad Rabiul Basher ^{[1
,4
]}

Rimi, Nadia Newaz ^{[2
]}

Yusliza, Mohd-Yusoff ^{[3
]}

Kee, Daisy Mui Hung ^{[4
]}

机构：

[1] Bangladesh Univ Professionals, Fac Business Studies, Dept Mkt, Mirpur Cantonment 1216, Bangladesh

[2] Univ Dhaka, Fac Business Studies, Dept Management, Dhaka, Bangladesh

[3] Univ Malaysia Terengganu, Sch Maritime Business & Management, Kuala Nerus 21030, Terengganu, Malaysia

[4] Univ Sains Malaysia, Sch Management, George Town 11800, Malaysia

来源：

IIMB MANAGEMENT REVIEW | 2018年 / 30卷 / 04期

关键词：

High commitment human resource management; Trust in management; Employee service behaviour; Line managers; Bangladesh;

D O I：

10.1016/j.iimb.2018.05.006

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This study considers high commitment human resource management (HCHRM) practices as a higher-order reflective construct and examines its effect on employee service behaviour in the banking industry of Bangladesh. Testing our hypotheses on 365 line managers, we find a positive relationship between HCHRM and both in-role and extra-role service behaviour. Trust in management significantly mediates the relationship between HCHRM and in-role service behaviour and does not mediate the relationship between HCHRM and extra-role service behaviour. We recommend that future research look for the mediating effect of other employee responses in the link between HCHRM and employee outcomes. (c) 2018 Published by Elsevier Ltd on behalf of Indian Institute of Management Bangalore.

引用

页码：316 / 329

页数：14

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