Institutionalising the learning process through innovation and participative practices

In this study, we seek to explore how the negotiation process between actors in an organisation occurs at the same time as the learning process evolves, and if innovation techniques and practices help to reduce or, on the contrary, stimulate resistances against the institutionalisation of these processes. The study suggests and applies a framework that integrates organisational learning and institutional work theory to analyse how a laboratory of design and creativity, located inside one of the largest universities in Brazil, implemented practices that contributed to its creation, maintenance and disruption. We conclude that by applying innovative practices and techniques in a way that promoted their gradual adoption and acceptance, the process of organisational learning remains under constant questioning, despite the fact that the DT-PBL lab (design thinking - problem-based learning laboratory) had achieved a temporary stability and had been consolidated as a solid institution.