CUSTOMER SERVICE FOCUS PROMPTS EMPLOYEE EXCHANGE

被引：0

|

作者：

GUNSCH, D

机构：

来源：

PERSONNEL JOURNAL | 1992年 / 71卷 / 10期

关键词：

D O I：

暂无

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

引用

收藏

页码：32 / &

相关论文

共 50 条

[1] FOCUS ON CUSTOMER SERVICE
不详
ECONOMIC AND POLITICAL WEEKLY, 1995, 30 (27) : 1631 - 1633
[2] EMPLOYEE AND CUSTOMER PERCEPTIONS OF SERVICE IN BANKS
SCHNEIDER, B
PARKINGTON, JJ
BUXTON, VM
ADMINISTRATIVE SCIENCE QUARTERLY, 1980, 25 (02) : 252 - 267
[3] From bad to worse: Negative exchange spirals in employee-customer service interactions
Groth, Markus
Grandey, Alicia
ORGANIZATIONAL PSYCHOLOGY REVIEW, 2012, 2 (03) : 208 - 233
[4] Linking customer-employee exchange and employee innovative behavior
Li, Minglong
Hsu, Cathy H. C.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 56 : 87 - 97
[5] The effect of accent of service employee on customer service evaluation
Hill, Sally Rao
Tombs, Alastair
MANAGING SERVICE QUALITY, 2011, 21 (06): : 649 - 687
[6] Service Employee Responses to Angry Customer Complaints: The Roles of Customer Status and Service Climate
Jerger, Christina
Wirtz, Jochen
JOURNAL OF SERVICE RESEARCH, 2017, 20 (04) : 362 - 378
[7] Do service firm employee and customer relations matter for customer forgiveness in service recovery?
Muhammad, Lakhi
Gul-e-Rana
ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS, 2019, 31 (04) : 1216 - 1232
[8] FOCUS ON QUALITY AND CUSTOMER SERVICE - IMPLEMENTING QUALITY WITH A CUSTOMER FOCUS - GRIFFITHS,DN
不详
TRAINING & DEVELOPMENT, 1991, 45 (11): : 81 - 82
[9] Problematic customers and customer service employee retaliation
Madupalli, Ramana Kumar
Poddar, Amit
JOURNAL OF SERVICES MARKETING, 2014, 28 (03) : 244 - 255
[10] The influence of employee behavioural performance on customer focus strategies
Strong, CA
SERVICE INDUSTRIES JOURNAL, 2006, 26 (02): : 147 - 163

← 1 2 3 4 5 →