The Group Decision Support System to Evaluate the ICT Project Performance Using the Hybrid Method of AHP, TOPSIS and Copeland Score

This paper proposed a concept of the Group Decision Support System (GDSS) to evaluate the performance of Information and Communications Technology (ICT) Projects in Indonesian regional government agencies to overcome any possible inconsistencies which may occur in a decision-making process. By considering the aspect of the applicable legislation, decision makers involved to provide an assessment and evaluation of the ICT project implementation in regional government agencies consisted of Executing Parties of Government Institutions, ICT Management Work Units, Business Process Owner Units, and Society, represented by DPRD (Regional People's Representative Assembly). The contributions of those decision makers in the said model were in the form of preferences to evaluate the ICT project-related alternatives based on the predetermined criteria for the method of Multiple Criteria Decision Making (MCDM). This research presented a GDSS framework integrating the Methods of Analytic Hierarchy Process (AHP), Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) and Copeland Score. The AHP method was used to generate values for the criteria used as input in the calculation process of the TOPSIS method. Results of the TOPSIS calculation generated a project rank indicated by each decision maker, and to combine the different preferences of these decision makers, the Copeland Score method was used as one of the voting methods to determine the best project rank of all the ranks indicated by the desicion makers.