Good culture: what does it look like and how do you get there?

The importance of "culture" has emerged as a key regulatory theme around the globe, as regulators, enforcement authorities and courts seek to promote cultural change in the financial services industry. These developments raise interesting and complex questions for firms around what is the "right" culture, how do you measure whether you have it, and whose responsibility is it to set the organisation's culture? Clifford Chance partners and representatives from the UK's Financial Conduct Authority discussed expectations of firms and what needs to be done, at seminars in March 2015.