Understanding quality in services supporting women survivors of gender-based violence

On the basis of participatory research with service providers, service users, and external actors in Guatemala, Mozambique, and Nicaragua, we have developed a novel framework to describe and assess the quality of services for women and girls who have experienced violence against women (VAW survivors). The framework (1) provides a practical definition of quality, and (2) offers a structure to assess the effectiveness of services for VAW survivors in a development context. It can be adjusted to various situations, as well as to the different needs of service providers and of those who design, monitor, and support VAW programmes.