Stress and organisational citizenship behaviours in Indian business process outsourcing organisations

被引：25

作者：

Jain, Ajay K. ^{[1
]}

Cooper, Cary L. ^{[2
]}

机构：

[1] Aarhus Univ, Sch Business & Social Sci, Dept Psychol & Behav Sci, DK-8000 Aarhus C, Denmark

[2] Univ Lancaster, Lancaster Univ Management Sch, Lancaster LA1 4YW, England

来源：

IIMB MANAGEMENT REVIEW | 2012年 / 24卷 / 03期

关键词：

Organisational stress; Organisational citizenship behaviours; BPO industry in India; ASSET (an organisational stress screening tool);

D O I：

10.1016/j.iimb.2012.06.004

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This study investigates the direct effect of organisational stress (as measured through ASSET) on organisational citizenship behaviours (OCBs). A sample of 402 operators was taken from business process outsourcing (BPO) organisations located in northern India. The authors hypothesised that there is a negative relationship between organisational stress and OCBs. Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed. (C) 2012 Indian Institute of Management Bangalore. Production and hosting by Elsevier Ltd. All rights reserved.

引用

页码：155 / 163

页数：9

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