Language put to Work: Cognitive Capitalism, Call Center Labor, and Worker Inquiry

This article considers the growing convergence between labor and communication in the digital economy. Taking the rapid growth of call center employment as its focus, the article argues that the approach taken by the political and theoretical tradition of post-operaismo, or autonomist Marxism, has produced promising encounters between labor activism and communication inquiry. Through its theory of cognitive capitalism and its focus on labor resistance, the article suggests, post-operaismo offers communication scholars a set of tools through which to move beyond the limits of both liberal-democratic theories of the knowledge worker and Marxist labor process theory.