A Comparative Study Between UK and US: The Student Satisfaction in Higher Education and its Influential Factors

被引：109
|
作者：
Mai, Li-Wei [1 ]
机构：
[1] Univ Westminster, London, England
来源：
JOURNAL OF MARKETING MANAGEMENT | 2005年 / 21卷 / 7-8期
关键词：
quality perception; satisfaction; service quality; education management; consumer behaviour;
D O I：
10.1362/026725705774538471
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
In this study, several service quality variables and concepts were used to examine differences in the perception of education quality, and the main factor affecting that perception, between students in the USA and the UK. 322 US and UK postgraduate business school students were asked about their satisfaction with their education, compared with their expectations with respect to various quality aspects.
引用
收藏
页码：859 / 878
页数：20
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