Workplace Incivility and Conflict Management Styles: Predicting Job Performance, Organizational Commitment and Turnover Intent

被引:11
|
作者
Reio, Thomas G., Jr. [1 ]
Trudel, Jeannie [2 ]
机构
[1] Florida Int Univ, Coll Educ, Miami, FL 33199 USA
[2] Southern Wesleyan Univ, Sch Business, Central, SC USA
关键词
Conflict Management Styles; Job Performance; Organizational Commitment; Turnover Intent; Workplace Incivility;
D O I
10.4018/ijavet.2013100102
中图分类号
G40 [教育学];
学科分类号
040101 ; 120403 ;
摘要
The purpose of this study was to examine the relations among conflict management styles and target and instigator incivility and job performance, organizational commitment, and turnover intent. Data from 270 employees suggested that experiencing and instigating uncivil behavior occurred frequently. Using an integrative conflict management style was positively associated with job performance and organizational commitment and negatively with turnover intent. Dominate conflict management style was negatively associated with organizational commitment and positively with turnover intent. Both types of incivility were negatively associated with job performance and organizational commitment, and positively with turnover intent. Target incivility was the most powerful predictor in the hierarchical regression models.
引用
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页码:15 / 37
页数:23
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