IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM IN RURAL ACCOMMODATIONS: PERCEIVED BENEFITS

被引：0
|
作者：
Alvarez Garcia, Jose [1 ]
del Rio Rama, Maria de la Cruz [2 ]
Simonetti, Biagio [3 ]
机构：
[1] Univ Extremadura, Caceres, Spain
[2] Univ Vigo, Vigo, Pontevedra, Spain
[3] Univ Sannio Benevento, Benevento Bn, Italy
来源：
INTERNATIONAL JOURNAL OF BUSINESS AND SOCIETY | 2016年 / 17卷 / 01期
关键词：
Quality Management; Q for Tourist Quality; Benefits; Critical Factors; Results; Tourist Accommodation;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The aim of the research is to analyze the impact of the perceived benefits of implementation and subsequent certification of a Quality Management System on the implementation level of the critical quality factors and results obtained. The empirical study was conducted in 100 of the 227 rural accommodations certified in Spain. The methodology consists of a descriptive analysis of the benefits perceived by the establishments and conducting a factor analysis, in order to determine the structure of the benefits and lastly, the hypotheses are contrasted and verified using a cluster analysis. The results obtained show that the benefits in this sector are grouped into two clusters; internal and external benefits, and it has been confirmed that the higher the benefit levels arising from the implementation and certification, the higher the implementation levels of the critical factors and results obtained.
引用
收藏
页码：63 / 80
页数：18
相关论文
共 50 条
  • [1] QUALITY MANAGEMENT SYSTEM IMPLEMENTATION IN LITHUANIAN ORGANIZATIONS MOTIVES AND IMPACT FOR BENEFITS
    Vysniauskiene, Lina
    [J]. MANAGEMENT THEORY AND STUDIES FOR RURAL BUSINESS AND INFRASTRUCTURE DEVELOPMENT, 2014, 36 (01): : 167 - 176
  • [2] Measuring Service Quality of Rural Accommodations
    Choi, Hyunsuk
    Ann, Saehya
    Lee, Kwang-Woo
    Park, Duk-Byeong
    [J]. SUSTAINABILITY, 2018, 10 (02)
  • [3] Improvement in perceived quality after the implementation of a quality management system in a hospital Emergency Service
    Martin, M. V. Olalla
    Revalderia, J. Gonzalez
    Pareja, R. Romero
    Vasallo, I. J. Thuissard
    Vazquez, C. Andreu
    [J]. JOURNAL OF HEALTHCARE QUALITY RESEARCH, 2021, 36 (03) : 176 - 177
  • [4] The Main Benefits of the Implementation of the Quality Management System in Higher Education Institutions in Angola
    Africano, Nicolay
    Rodrigues, Ana S.
    Santos, Gilberto
    [J]. QUALITY INNOVATION PROSPERITY-KVALITA INOVACIA PROSPERITA, 2019, 23 (03): : 122 - 136
  • [5] BENEFITS OF THE IMPLEMENTATION OF THE ENVIRONMENTAL MANAGEMENT SYSTEM IN THE INDUSTRY
    Naime, Roberto
    Andara, Sabrina Gomes
    [J]. GESTAO E DESENVOLVIMENTO, 2010, 7 (02): : 113 - 122
  • [6] Motivations related to the quality management system and benefits of its implementation in the company: state of the art
    Echour, Saida
    Nbigui, Taibi
    [J]. LOGISTIQUA2020: 2020 IEEE 13TH INTERNATIONAL COLLOQUIUM OF LOGISTICS AND SUPPLY CHAIN MANAGEMENT (LOGISTIQUA 2020), 2020,
  • [7] Organizational culture focused on quality management and benefits derived from an ERP system implementation
    Bustinza, Oscar F.
    Nieves Perez-Arostegui, Ma
    Ruiz-Moreno, Antonia
    [J]. INTANGIBLE CAPITAL, 2013, 9 (01) : 126 - 152
  • [8] Quality Management Principles and Benefits of their Implementation in Central Banks
    Luburic, Radoica
    [J]. JOURNAL OF CENTRAL BANKING THEORY AND PRACTICE, 2015, 4 (03) : 91 - 121
  • [9] A stroke rehabilitation quality management tool: Usage and perceived benefits
    McGuire, JR
    Fedder, WN
    Bagemihl, K
    Breedlove, G
    Conti, M
    Kerk, J
    Kunz, A
    Lafavor, K
    Schmidt, H
    Sunstrom, CM
    Timms, K
    [J]. STROKE, 2002, 33 (01) : 419 - 419
  • [10] Accountable care organizations: benefits and barriers as perceived by Rural Health Clinic management
    Ortiz, J.
    Bushy, A.
    Zhou, Y.
    Zhang, H.
    [J]. RURAL AND REMOTE HEALTH, 2013, 13 (02):
12345