Community Knowledge in an Emerging Online Professional Community: The Case of Sigchi.dk

This paper focuses on community knowledge in an emerging online professional community. Members of a Danish human-computer interaction community, 120 usability professionals, designers and researchers, described in an online survey their interest in theory and familiarity with methods. The results are reported in detail, and show a unanimous interest in theory, with a variety of reasons behind. Furthermore, the results indicate that the community's body of theoretical knowledge is divided into clear-cut faculties, with only general usability and human-computer interaction concepts available for communication and cooperation. This implies that a view of the Danish usability professionals as sharing a special discipline is wrong, and that attempts to create a special common language or general theoretical framework (e.g. Kuutti and Bannon, 1991) will be unfruitful. Rather, an online professional community should be interpreted as a community of interest (Fischer, 2001), and we should use tools developed for these kinds of communities as support tools. Copyright (C) 2005 John Wiley & Sons, Ltd.