UNDERSTANDING CUSTOMER EXPECTATIONS OF SERVICE

被引：0

作者：

PARASURAMAN, A

BERRY, LL

ZEITHAML, VA

机构：

[1] TEXAS A&M UNIV SYST,JC PENNEY CHAIR RETAILING STUDIES,COLLEGE STN,TX 77843

[2] TEXAS A&M UNIV SYST,CTR RETAILING STUDIES,COLLEGE STN,TX 77843

[3] DUKE UNIV,FUQUA SCH BUSINESS,DURHAM,NC 27706

来源：

SLOAN MANAGEMENT REVIEW | 1991年 / 32卷 / 03期

关键词：

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

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页码：39 / 48

页数：10

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