Strategic knowledge management failures in small professional service firms in China

被引：38
|
作者：
Martinsons, Maris G. [1 ]
Davison, Robert M. [2 ]
Huang, Qian [3 ]
机构：
[1] City Univ Hong Kong, Dept Management, Tat Chee Ave, Kowloon, Hong Kong, Peoples R China
[2] City Univ Hong Kong, Dept Informat Syst, Tat Chee Ave, Kowloon, Hong Kong, Peoples R China
[3] Univ Sci & Technol China, Dept Management Sci, Jinzhai Rd, Hefei 230026, Peoples R China
来源：
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT | 2017年 / 37卷 / 04期
关键词：
Knowledge management; Strategic management; Culture; Organizational change;
D O I：
10.1016/j.ijinfomgt.2017.04.003
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
In this paper, we report and reflect on Knowledge Management (KM) projects conducted in two China-based, smaller sized professional service firms. The authors acted as Action Researchers, assisting each firm extensively as it prepared for its implementation of an IT-based KMS. However, neither KMS implementation significantly improved knowledge transfer or work productivity. We analyze the project failures, noting the significance of specific strategic management deficiencies as well as inadequate employee involvement and incentives. The implications for the strategic management of knowledge and organizational change in China are considered.
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页码：327 / 338
页数：12
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