SERVICE QUALITY - YOU GET WHAT YOU PAY FOR

被引：0

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作者：

KANTER, RM

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来源：

HARVARD BUSINESS REVIEW | 1991年 / 69卷 / 05期

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中图分类号：

F [经济];

学科分类号：

02 ;

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页码：8 / 9

页数：2

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